DND Status
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DND Status
The Indian Telecom Industry is a
second largest wireless market in the world. It has more than 900 million
customers. The telecom industry rose in the near past due to major tariff
reduction in wireless and with wired landlines. It provides positive effect to
the mobile companies to expand their business in the second largest population
of the world. Many national and International companies get huge business in
this time and their business will rise due to requirement of their accessories.
This huge modification raises a
new way to expand the business through telemarketing. Most of the businesses
need marketing. The significant cutoff of the tariff rate will lead to the
telemarketing. This telemarketing will be done through Calls and SMS. However,
this telemarketing becomes major problem to customers due to unwanted marketing
calls.
To overcome this menace and
effectively regulate unsolicited commercial Calls and Massages, TRAI has
notified the TELECOM COMMERCIAL COMMUNICATION CUSTOMER PREFERENCE REGULATIONS
in 2010. This effective date of application of the above notification comes
from 27th September, 2011. The Telecom Commercial Communications
Customer Preference Portal is a data base containing a variety of information
prescribed in "The Telecom Commercial Communications Customer Preference
Regulations, 2010".
How to Activate DND Service:
Any telecom company’s customer
who has Landline or Mobile phone who do not want any type of commercial call can
dial or SMS to 1909 (a Toll Free Number) and register him/her self for any of
the following two categories.
Full Blocked Category – It will Stop all the commercial Calls and
SMS
To register for DND with SMS –
Full Blocked Category the customer have to write a SMS i.e. “START 0” and send
it to 1909
Partially Blocked Category – It will Stop all the commercial Calls
and SMS except SMS from one of the opted preferences.
To register for DND with SMS –
Partially Blocked Category the customer have to write a SMS i.e. “START” with
one or multiple options form the following list of the seven categories.
1. Banking/Insurance/Financial
Products/Credit Cards
2. Real
Estate
3. Education
4. Health
5. Consumer
goods and automobiles
6. Communication/Broadcasting/Entertainment/IT
7. Tourism
Example: Single Product – To
receive Banking/Insurance/Financial Products/Credit Cards product’s SMS, you
have to write and send SMS “START 1” to 1909.
Multiproduct – To receive Banking/Insurance/Financial
Products/Credit Cards product’s SMS and Health Product’s SMS, you have to write
and send SMS “START 1, 4” to 1909.
After sending SMS and successful
registration process, customer will receive a confirmation SMS which provides
information about exercised options and a Unique Registration Number within 24
hrs. Effective registration will be done within 7 days of placing the request
with the service provider.
If any customer want to change his
registered preferences, than after 7 days of registration or the last change of
preference he/she can change his/her preferences.
After the 7 days of registration process,
even the customer is receiving telemarketing calls or SMS then the customer can
complaint with his telecommunication service provider within 3 days of receipt
of such calls and SMS by dialing or sending SMS to 1909. On calling on 1909 for
complain the customer have to provide the number of the caller or short
description of the SMS which was send to the customer. The customer will also
have to provide the date and time of the call or SMS received by him/her.
If customer register his complain
through SMS, then customer have to send SMS “the unsolicited commercial
communication, XXXXXXXXXX, dd/mm/yy” to 1909. The XXXXXXXXXX is nothing but
the telephone number or header of the SMS.
After complaining against such unsolicited
commercial communication, the communication service provider will take action
on complaint and inform the complainant within 7 days of lodging of complaint.
The customer can check his/her complaint registration status of his complaint from
the given below link.
Customers not registered with
NCPR can also identify the commercial calls because they will all come from
numbers starting with '140'. This is a series specially earmarked for
telemarketers.
Also, in order to control the
possibility of SMS packages (those allow a very large number of SMS per day) to
be used by the telemarketers for sending large number of SMSs from a normal
telephone number, a limit of 100 SMS per day per SIM has been laid down under
these regulations except on blackout days.
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Telemarketers- This portal also facilitates registration of telemarketers. Existing telemarketers also have to re-register with TRAI. To register as telemarketer, click the link "New Telemarketer Registration" and follow the instructions. Payment of registration fee can be made through online mode (credit card/debit card/Internet Banking) or offline mode (cash or DD). Registered telemarketers can download the data base of customers registered on NCPR through this portal using their login credentials and it shall be their responsibility to ensure that no call for SMS is made to such numbers.
ReplyDeleteThe particulars of registered telemarketers can be accessed by clicking the link"List of registered telemarketers". The detailed Guidelines and procedures to be followed by the telemarketers are provided under the menu "Telemarketers".
Access Providers- This portal also provides Guidelines and procedures to be adopted by Access Providers under the menu"Access Providers". Access Providers can do various activities in accordance with the regulations through this portal using their login credentials.
To address your doubts and questions, it is also attempted to cover a number of clarificat